Your Privacy is Everything
Rapid Tax is committed to your right to privacy. We make every endeavour to safeguard the privacy of our customers and suppliers, as well as anyone else who visits this site. In doing so, we are aware of, and well-versed in the principles contained in the Privacy Act 1988 (Cth) known as the Australian Privacy Principles. The contents of this page constitute our Privacy Policy and outline how we may obtain and protect your personal information.
As per section 6 of the Privacy Act, “Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
Examples of Personal Information
Information constituting Personal Information may be things such as your name, telephone number, residential address, email address, and financial information. We may also capture and utilise additional information in the form of feedback, survey responses, inbound communication, responses to promotional material, and exchanges around customer support. Where additional information is deemed to be Personal Information, it will be treated with the appropriate sensitivity and protocols espoused by this Policy.
Collection of Personal Information
At times Rapid Tax may inadvertently or by invitation, collect personal information from you. Such collection may be in person, while working with or for you, or via hard copy, or electronically via email or via our website, or a website that directs you to our website and by other third parties. Such information may be stored for the purposes for which it is given, and it is your right to request that this information be returned to you in full or part, and/or deleted.
Use of and Disclosure of Personal Information
Rapid Tax will mostly only use your Personal Information for its intended purpose. However, Rapid Tax may also use the Information for its own marketing data, and thus where applicable to provide new and/or improved services and/or products.
Contact by Rapid Tax to you will generally be via email, but could be by telephone, mail, direct sms-type messaging, or in person.
Only to the degree necessary, Rapid Tax may disclose Personal Information to external or third parties such as advisors, agents, insurers, employees, suppliers, contractors, and directors, for the purposes outlined in this Policy. This extends to any legitimate use in an administrative or criminal law context. For civil law matters, Personal Information would only be disclosed with the permission of the subject party, unless disclosure is compelled by a court, tribunal, or law enforcement agency. If needed, however, Rapid Tax reserves the right to use your Personal Information when necessary to protect its intellectual property and information systems, and those of our clients and third parties.
Personal and other Information will generally be stored and transferred (where necessary) digitally on a secure server in Australia. This may be in one or more physical locations. If Rapid Tax sees the need to store or transfer information outside of Australia, we will inform you of our decision to do so.
As Rapid Tax has the nature of an accounting and taxation services firm, we reserve the right to legally transfer the Personal and Additional Information to another party should the business be sold or otherwise transferred (e.g., through an administration or liquidation). Any disclosure prior to such a transfer is to be done in good faith and only upon execution of a suitable confidentiality agreement between the transferor and transferee.
It is acknowledged by Rapid Tax that upon you giving us any Personal Information, you thereby consent to the terms of this Privacy Policy, understand its terms, and are aware and accepting of the types of disclosures that can be made (i.e., to third parties). Upon requests for such disclosure, we require the third party to adhere to the principles in this Policy.
Security
Upon the provision of Personal Information to Rapid Tax, you accept that the transmission of such information by you is performed at your own risk. Although Rapid Tax takes suitable precautions with the protection of your Information, Rapid Tax cannot guarantee the security of the Information.
To the best of our ability, Rapid Tax is committed to preventing information and identity theft, corruption, access, interference, and loss. Rapid Tax applies all reasonable managerial, procedural, physical, and technological barriers and safeguards to prevent incidents with your Personal Information.
Access to Personal Information
You may request details of, or changes to, your Personal Information at any time subject to proper identification. This service is currently free of charge, but Rapid Tax reserves the right to charge a modest fee for this service in the future. If such a charge is or becomes payable, Rapid Tax will inform you of this before proceeding with the access. Under the Part 5 of Schedule 1 of the Privacy Act, we may refuse access under exemptions contained therein such as disclosures which are a breach of privacy, are vexatious, or constitute threats to the life, health, or safety of any individual, or to public health or public safety among other things.
The email address for access and/or amendment requests is info@rapidtax.com.au.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Complaints about Privacy
Should anything concern you with respect to your privacy and Rapid Tax, please contact us with as much detail as possible by writing to Rapid Tax, P.O. Box 5270, Launceston TAS 7250, or info@rapidtax.com.au. If the matter is urgent, please call 0421 032 658. Either way, we will respond to you as quickly as possible.
Changes to Policy
Laws can change, and we may at times receive pertinent feedback or other learnings regarding this Privacy Policy. Therefore, the Policy might change in the future and Rapid Tax reserves the right to make such changes where appropriate. From a technical point of view as soon as the Policy has been changed it will be effective immediately and be updated on our website to reflect this.
Website
Please be aware that when you visit this website (https://rapidtax.com.au) some information may be collected such as any previous website visited, your operating system and internet browser type. Such information may be collated and used in aggregate to employ data analytics within the business to improve our marketing.
It is also possible we may use Cookies in conjunction without website. Cookies are packets of data that a computer receives, then sends back without changing or altering. When you visit a website, the website sends the cookie to your computer. Your computer stores it in a file located inside your web browser. The purpose of the Cookie is to help the website keep track of your visits and activity. This is not always a bad thing. For example, many online retailers use Cookies to keep track of the items in a user’s shopping cart as they explore the site. Without Cookies, your shopping cart would reset to zero every time you clicked a new link on the site. That would make it impossible to buy anything online!
If this concerns you, you can reject Cookies by changing your browser settings. Keep in mind though, this may prevent you from getting the most out of our website. Cookies are one of the tools we may use to analyse website traffic and use the data to provide a better online experience.
Third Party sites
Our website may at times be set up to have links with other independent websites. Such links are simply in place for user convenience only. Any link to our website does not constitute an endorsement or approval of another business or cause in any way. Further, Rapid Tax will not be held responsible for the handling of privacy issues by third-party websites.
Contact Us
As mentioned, should you have any issues about this Policy, access to your information, or any concern about compliance with Australian Privacy Principles or related legislation or regulatory frameworks, again please contact Rapid Tax at P.O. Box 5270, Launceston TAS 7250, or info@rapidtax.com.au. If the matter is urgent, please call 0421 032 658. We take compliance with Privacy Laws very seriously and will respond to you as quickly as possible. If for any reason you are not satisfied with the timing or adequacy of our response, please contact the Office of the Australian Information Commissioner at:
https://www.oaic.gov.au/about-us/contact-us/ or 1300 363 992 or GPO Box 5218
Sydney NSW 2001.
Effective Date
This Privacy Notice is updated and effectivefrom 16 July 2021.